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Most patients ‘definitely’ happy with emergency care, says CQC

 

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Most patients ‘definitely’ happy with emergency care, says CQC

The results of the latest national survey emergency department patient survey published this week show that most people report a good experience of emergency care and describe positive interactions with doctors and nurses.

The survey sought the views of more than 45,000 people who attended emergency and urgent care departments at 137 acute and specialist NHS trusts during September 2016.

The findings show that the majority of people who had attended a major consultant-led accident and emergency department said they “definitely” had confidence and trust in the doctors and nurses treating them (75%), felt they were treated with respect and dignity “all of the time” (78%) and “definitely” had enough time to discuss their medical problem with staff (73%).