Measuring patient experience of integration in the NHS
Measuring patient experience of integration in the NHS The NHS Future Forum report on integration recommended that new patient experience measures should be developed to evaluate patients’ experiences across whole journeys of care.
There is currently no single bespoke measure of patient experience of integration in or across the NHS. Developing measures of integration is difficult due to the very large number of potential patient journeys.
The Department of Health has identified seven core questions relating to integration of care that are already asked in existing surveys. NHS organisations can use the answers to these questions to develop a sense of how patients currently feel about integration between services locally.
