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Making vulnerable practices resilient

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Making vulnerable practices resilient

PCC is working with practices looking for support to make sustainable improvements to their finances, workforce and business processes.

Our comprehensive diagnostic covers practice performance, premises, staffing, patient care, practice management and contractual performance indicators.  It includes rapid analysis of strengths and weaknesses together with recommendations for improvement.

“Our approach recognises that practices may need support in a range of different areas, and we would expect to find different problems in different practices so the support has to be able to flex accordingly,” says Sally Simmonds, lead adviser for PCC’s practice support programme. 

“In some cases, we may be looking at weaknesses in administration, requiring practical, hands-on support. In others, we may need to look at recall rates or referrals and the clinical behaviours behind them. In all these cases, the diagnostic will provide important clues but the solution has to be to support the practice to make its own sustainable improvements.”

Contact sally.simmonds@pcc.nhs.uk for further details.