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Instant messaging services a ‘vital part of the NHS toolkit’ during a crisis

 

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Instant messaging services a ‘vital part of the NHS toolkit’ during a crisis

New guidance for the NHS will help doctors, nurses and other staff use instant messaging safely to co-ordinate patients’ care during emergencies.

Medics have turned to communication channels such as Whatsapp to deal with emergency situations like the Croydon tram crash, Grenfell Tower fire and terrorist attacks in London Bridge and Manchester Arena.

The new guidance will help NHS organisations and staff to make a judgement on how and when to use instant messaging safely in acute clinical settings, taking in to account data sharing and data privacy rules.