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Influencing skills


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Influencing skills

Influencing is a vital part of communication in the workplace. Influencing is a combination of persuasion and negotiation - being able to persuade and negotiate with others to reach a win-win solution. Learning influencing techniques leads to smarter and more effective working.

This session covers key principles of influence; how we are influenced and how to influence others, attitudinal change, the importance of active listening, and how showing empathy and building our emotional intelligence can increase our levels of persuasion.  The sessions will be held on 17 and 19 November.