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Heathwatch England's complaints system report

 

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Heathwatch England's complaints system report

Healthwatch England has published a report calling for renewed efforts to create a compassionate complaints system.

Healthwatch England has published a report calling for renewed efforts to create a compassionate complaints system.

In response, Professor Sir Mike Richards, chief inspector of hospitals at the Care Quality Commission, said: "This is a very timely report from Healthwatch England. Investigating how the NHS listens to and acts on complaints and concerns from its patients is a vital part on our new inspection regime that we are formally rolling out this month.