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Guidance on the NHS friends and family test

 

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Guidance on the NHS friends and family test

Guidance for NHS trusts on the NHS friends and family test has been published by the Department of Health.

The guidance details the background, requirements and implications of putting into practice a national friends and family test within the NHS. It aims to support those who will be implementing this work.

From April 2013 patients will be asked a simple question to identify if they would recommend a particular A&E department or ward to their friends. The results of the test will be used to improve the experience of patients by providing timely feedback alongside other sources of patient feedback. It will highlight priorities for local action.