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Great customer service in general practice


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Great customer service in general practice

Reception teams can improve the experience of patients and practice staff by taking simple steps to improve customer service.

This event on 5 December in London, 25 January in Manchester and 7 Febraury in Birmingham supports practices to make the changes that will result in better experience for their patients but more confident, capable staff able to reduce stress and enjoy greater job satisfaction. A recent report in the British Medical Journal called patient experience "one of the central pillars of quality in healthcare".

Our training supports several of the ten “high impact actions” for practices prescribed by the GP Forward View, including developing the practice team, quality improvement, active signposting, social prescribing, self-care and reduced DNAs (“did not attends”).