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GP premises survey: post Covid-19


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GP premises survey: post Covid-19

With the emergency response to the Covid-19 pandemic disrupting many patients’ access to GP services, this survey investigated what patients felt about their GP’s premises, and whether they would be confident to return to them.

It found ongoing high levels of confidence about visiting GP premises, and a strong expectation among patients that they would feel welcome, confident and safe on future visits. The survey responses also shed further light on patients’ access to GP services during the pandemic, with many being offered phone consultations, and relatively few getting online video calls. For a substantial minority of patients, online contact was not sufficient to resolve their issue, and they needed to make an in-person visit.