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Dealing with difficult people and situations – courageous conversations

 

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Dealing with difficult people and situations – courageous conversations

The session on 31 January in Birmingham, 8 February in London and 13 March in Manchester looks at workplace challenges and fears, what causes stress in these difficult situations, and how to cope with them.

The session on 31 January in Birmingham, 8 February in London and 13 March in Manchester looks at workplace challenges and fears, what causes stress in these difficult situations, and how to cope with them.  We discuss how to build personal resilience and develop assertiveness skills, followed by a session on courageous conversations – things to consider and top tips. We also spend time testing out some difficult conversations, to help you to understand what to do when you face resistance or hostility.