The information that CQC gather through this route is a further source of intelligence that CQC will use to monitor risk, identify where providers may need extra support to respond to emerging issues, and ensure they are delivering safe care which protects people’s human rights.

It aids CQC understanding of the impact of coronavirus on staff and people using services, and where they may need to follow up directly with an inspection, or escalate concerns to regional, and national system partners where they are best placed to address. More….