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Correspondence management

 

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Correspondence management

GP practices that have got to grips with correspondence management have realised impressive savings in GP time and increased the job satisfaction of clerical teams.

This half-day workshop on 9 May in Manchester and 25 June in Birmingham shows you how it’s done.

Practices receive hundreds of items of correspondence each week. Up to 60% of this could be managed by the clerical team without involving a GP.

The savings can be impressive. A case study on the NHS England website looked at the example of a practice with a 13,000 population, which managed to save each of its five GPs around an hour and a half a day - the equivalent of a day a week - by redesigning correspondence workflows. NHS England estimated the cost saving at £20,000.