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Changes to patient experience measures in NHS Performance Framework 2012/13

 

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Changes to patient experience measures in NHS Performance Framework 2012/13

The patient experience annex (annex B) changes are to inform the NHS of the thresholds against which their data will be measured, based on averages calculated from the 2011/12 CQC Inpatient Survey.

Additional alerts will be sent out to strategic health authority performance leads and on the Unify website to inform the NHS of the change.