Last year around one in four members picked up the phone to seek advice from the AOP’s in-house legal and regulatory experts. While many queries would have been dealt with quickly, others that are more complex will take years to resolve.

For the campaign, the AOP has produced new videos – telling the real-life stories of two members who were keen to share their experience to help those who find themselves in a similar situation. Both faced a General Optical Council (GOC) investigation and fitness to practise hearing.