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BME people less likely to complain about care

 

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BME people less likely to complain about care

Research for CQC found that people from a black and minority ethnic (BME) background are less likely than those from a non-BME background to raise concerns about the standard of care they receive, particularly when it comes to mental health.

Nearly half of BME people with a previous mental health problem (48%) have wanted to raise concerns about mental health services compared to just 13% of non-BME people. Also 84% of BME people with a mental health problem have wanted to raise concerns or make complaints about the standard of their care, in comparison to 63% of non-BME people. More...