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Analysis of inspection reports

 

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Analysis of inspection reports

The General Pharmaceutical Council (GPhC) has published an analysis of CQC inspection reports of community pharmacies.

The report looks at potential uses of inspection data in predicting pharmacy performance and identifying good practice. It found seven themes associated with good and/or poor performance: governance, a proactive approach, efficient processes, responsiveness, customer and patient focus, added value, and attitude to knowledge and learning.