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Always events evaluation

 

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Always events evaluation

NHS England, in collaboration with Picker and the Institute for Healthcare Improvement (IHI), has been leading an initiative to support trusts to reliably integrate always events into their routine care processes. This report outlines the key learning from trusts that have piloted an always event and have sought to spread the approach to other areas in their organisation.

Always events are aspects of the patient experience that are so important to patients and family members that health care providers must aim to perform them consistently for every individual, every time. This report is focused on an assessment of the scale up and spread of always events.