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10 million responses to the NHS friends and family test

 

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10 million responses to the NHS friends and family test

The NHS friends and family test (FFT) has reached a memorable milestone by achieving its ten millionth piece of feedback from patients.

Launched in April 2013 and now fully rolled out across the NHS, the FFT has allowed millions of patients to give invaluable feedback on their experiences of care and treatment in services throughout the NHS.

It has quickly grown into the biggest ever collection of patient opinion in any health service anywhere in the world and gives staff the ability to react promptly and make swift and lasting improvements to care provided. More...