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Working with patients and communities - the key to improving services


Working with patients and communities - the key to improving services

When Oct 01, 2015 from 10:00 AM to 04:00 PM
Where London
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Patient and public engagement has been part of the language of the NHS and a priority of health policy for two decades, but very little has changed. The moral and legal duties to listen to the views of patients are important, but clearly not enough to change the behaviour of commissioners and providers.

Three factors make the case for change irresistible.

• Failure to meet the health and social care needs of older people and those with complex conditions, to manage demand and to address health inequalities
• Severe long-term economic constraints on NHS and social care provision and the growing prospect of catastrophic system failure
• Changing patient expectations of public services and a growing power of protest fuelled by social media and traditional media.

None of these problems can be addressed without good patient engagement, which is the key to ensuring that

• Expectations are realistic and achievable 
• Commissioners and providers are properly accountable
• Priorities for investment are right
• Risk of poor decisions is minimised.

This event presents case studies that show how successful engagement changes services, producing clinical benefits, improved experience and satisfaction for patients, and economic benefits. It supports the case that lack of resources provides a strong incentive to engage, not an excuse to avoid engagement.

The event is aimed at anyone responsible for designing the commissioning strategy and its subsequent implementation. It will also be of interest to those with specific responsibility for patient and public engagement. Delegates will hear from experts and their peers about:

• Organisational and people issues: what skills do you need and how do you access them when resources are tight?
• Growing your assets: how to tap into the resources at your disposal - patients, partners, communities 
• How to work with patients to agree outcomes - and why it matters
• The big picture - getting the right information and making sense of it
• Focus on purpose - linking engagement to commissioning and provision.

More information about this event…