Facilitated by Kate Hill, Solicitor, InPractice and RadcliffesLeBrasseur Solicitors, this interactive and practical course will provide a structured approach to incident investigation from an initial understanding of the legal and factual context, through to information collection, analysis, the report and writing a final action plan.

The first day will focus on information collection, data organisation and analysis and the second day of this interactive training will provide guidance on how to support staff and interview techniques. There will then be a root cause analysis case study.

All techniques will be tested through role play.