Process Mapping for Service Improvement

When Mar 09, 2016 from 09:05 AM to 04:05 PM
Where Birmingham
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Have you heard of process mapping - the ‘Swiss army knife’ of service improvement? Or have you been part of a rapid improvement session, or touched on Lean or process flow in anyway? Then you will realise the value of being able to use process mapping properly. This day will equip you with the tools to implement your own process mapping session, engage your stakeholders, identify your aims and build an action plan for change.

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