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Patient Service Excellence in the NHS


Patient Service Excellence in the NHS

When Jul 18, 2013 from 09:55 AM to 04:55 PM
Where Salford
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In our Patient Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any patient interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review your current patient service practices but will also be introduced to new models, skills and strategies that can be applied to even the most difficult patient interactions.

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