Outpatient Services 2015

When Nov 05, 2015 from 10:05 AM to 04:05 PM
Where Manchester
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The focus of the day will be on building an effective outpatient department that can control DNAs, CNAs, bookings, referrals, waiting times and clinic utilisation. This annual national conference will help you identify the right capacity to manage the demand on your service by concentrating on how you can influence staff, patients, technology and resources. Dedicated to sharing case studies, you will take away new ideas to impact on your patient satisfaction and financial framework. Take one day out to think about your outpatient department:

• Using your capacity: increase slot utilisation and tackle short notice cancellations
• Managing growing demand: control waiting lists and demand forecasting models
• Enabling staff efficiency: improve time to vet and create consistent referrals
• Patient focused business: reduce DNAs, build a financial framework and support patients

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