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NHS Complaints: Implementing the recommendations from Putting Patients Back in the Picture

 

NHS Complaints: Implementing the recommendations from Putting Patients Back in the Picture

What
When Feb 26, 2014 from 09:55 AM to 03:55 PM
Where London
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This conference focuses on implementing the recommendations from the National Review into Complaints Handling in the NHS including developing board level responsibility, improving complaints standards and complaints handling, improving communications and information on the wards, responding to patient concerns, giving the complaints process independence and implementing the statutory duty of candour.  The conference will also update delegates on national developments including how the Care Quality Commission will be using complaints information in the new inspection plans and new requirements for trusts such as the annual complaints report.

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