Improving patients' experience of the NHS will result not just in happier customers but healthier ones. According to a recent report in the British Medical Journal:

"Patient experience is positively associated with clinical effectiveness and patient safety and supports the case for the inclusion of patient experience as one of the central pillars of quality in healthcare"

Great customer service, the key to a great patient experience, is essential for a practice's success.

This workshop will help you explore ways to improve all aspects of customer service, covering:

• Good customer care and what it means for the success of your practice 
• How to listen and communicate with your patients effectively 
• Managing challenging patients to produce positive outcomes
• Addressing the needs of vulnerable patients
• How to identify areas for improvement.

This event is suitable for both clinical and administrative practice staff.