Great customer service in general practice

When Jan 25, 2018 from 10:00 AM to 04:00 PM
Where Manchester
Add event to calendar vCal
iCal

Reception teams can improve the experience of patients and practice staff by taking simple steps to improve customer service.

This event supports practices to make the changes that will result in better experience for their patients but more confident, capable staff able to reduce stress and enjoy greater job satisfaction. A recent report in the British Medical Journal called patient experience "one of the central pillars of quality in healthcare".

Our training supports several of the ten “high impact actions” for practices prescribed by the GP Forward View, including developing the practice team, quality improvement, active signposting, social prescribing, self-care and reduced DNAs (“did not attends”).

This practical activity-based workshop will help you explore ways to improve all aspects of customer service. It will help your team to understand:

  • Why “what we feel” is important
  • Examples of organisations where it’s right – and what they do
  • The role of communications
  • Reception teams – their value and potential
  • Care navigation and signposting
  • Creating and maintaining the right culture
  • How to identify and act on areas for improvement

More information about this event…