In this lively, one-day training event we will discover how to make the best of a skill that we possess naturally and yet rarely use to best effect – negotiation.

Successful negotiation is a tool used by all successful professionals – in fact, it can be said that whenever we are with or in contact with other people there is implicitly a process of negotiation taking place.

So negotiation is not some kind of magic or skill for special situations – it is something that we should become more aware of doing, and therefore do more effectively. Used well, other people will appreciate your skills as a negotiator because they will benefit too. Good negotiators assist others to get what they want, while also meeting their own agenda and needs. It’s a true win-win!

We will cover the following:

• Recognising that almost every communication is a potential negotiation
• The importance of negotiation in building and managing appropriate relationships
• What it is crucial to do before you enter any negotiation
• The importance of good information, and how to gather it
• The use of power – and where it comes from
• Determining your predisposition to a particular negotiating stance
• Whether to compete or cooperate
• Understanding your bottom line
• Introducing variables and fluency into the negotiation process
• What to do when the process stalls
• 20 classic must-know strategies that all competent negotiators use sometimes (and how to respond)
• Practice sessions – making it work for you.