Effective Complaints Handling

When Feb 09, 2016 from 09:20 AM to 04:20 PM
Where Birmingham
Add event to calendar vCal
iCal

By focusing on recent inquiries and identifying the outcomes, this dedicated day will equip you with the tools and insight to comply with CQC requirements and meet patient complaints with understanding. By moving away from timeliness, the course will focus on evidence based communication skills and enable you to address outcomes and quality.

More information about this event…