Dealing with difficult situations – courageous conversations

When Nov 24, 2021 from 09:30 AM to 11:30 AM
Where Online
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Sometimes in the workplace we find ourselves in difficult situations with people who appear resistant to what we are trying to do or even hostile. These situations can have a negative impact on our resilience and self-esteem, especially if we feel we did not handle them well. These online sessions are designed to equip participants with ideas and techniques to respond effectively in difficult situations and to communicate purposefully through courageous conversations when they are needed. The workshops will explore different kinds of behaviour and how to focus on what people are saying, rather than how they are saying it. Participants will reflect on what triggers their own resistance and consider what people need to engage more positively.

Session one – Wednesday 24 November 2021, 09.30-11.30
Session two – Wednesday 1 December 2021, 09.30-11.30

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