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Dealing with difficult people and situations - courageous conversations

 

Dealing with difficult people and situations - courageous conversations

What
When Feb 13, 2019 from 09:00 AM to 04:00 PM
Where Birmingham
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The session looks at workplace challenges and fears, what causes stress in these difficult situations, and how to cope with them.  We discuss how to build personal resilience and develop assertiveness skills, followed by a session on courageous conversations – things to consider and top tips. We also spend time testing out some difficult conversations, to help you to understand what to do when you face resistance or hostility. 

The session is interactive and outcomes-focused and includes practical advice on managing situations and avoiding conflict.

It encourages self-reflection but also benefits from the group’s shared experience.

Outcomes

  • Increased awareness of stress triggers, responses and coping mechanisms
  • Knowledge of personal resilience
  • Improved ability to hold courageous conversations
  • Increased confidence in ability to manage difficult people, situations and conversations and avoid or manage conflict

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