Complaints Handling, Investigating, Resolving and Learning

When Dec 07, 2015 from 10:00 AM to 05:00 PM
Where London
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This conference provides a practical guide to handling, investigating, resolving and learning from NHS complaints in a way that puts the patient at the centre. The conference will look at complaints management from real time resolution of NHS complaints at the point of service to complex complaints handling for complaints that involve multiple issues or agencies. Through local case studies and national updates the conference will update delegates on how to improve the complaints process, responsiveness and learning from complaints in their service.

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