Complaints Handling, Investigating, Resolving and Learning

When Jul 01, 2015 from 09:10 AM to 05:10 PM
Where London
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This conference provides a practical guide to handling, investigating, resolving and learning from complaints in a passionate way that puts the patient at the centre. Through local case studies and national updates the conference will update delegates on how to improve the complaints process, responsiveness and learning from complaints in their service.
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