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Avoiding conflict with clarity, openness and trust


Avoiding conflict with clarity, openness and trust

When Jan 23, 2020 from 10:00 AM to 04:30 PM
Where London
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No-one wants to reach a point where conflict resolution between commissioner, contract manager and provider is necessary. Constructive relationships
are vital for the successful provision of high quality services that meet the needs of patients. Investment in building relationships can save a lot of time and stress later
on should performance or contract compliance issues arise.

A new event from PCC promises to equip delegates to prevent conflict in commissioning and contract management relationships. It also aims to increase their
confidence in managing situations where conflict may arise.

This one day training session focuses first on preventing conflict, providing tips to build collaborative relationships and processes to make them work. It looks at
mechanisms to pre-empt conflict and practical solutions to prevent escalation to a formal conflict resolution process.

Delegates have the opportunity to put this knowledge to the test in an afternoon session where they can practice conflict management strategies using a
combination of realistic scenarios and role play.

PCC adviser Karen Garry, one of the facilitation team, says: “We want people to leave with a clear understanding of the practical steps they can take to avoid conflict,
and to go back to their organisations with more confidence about how to deal with situations where conflict is impossible to avoid.

“The techniques for avoiding conflict are obviously useful in contractual situations, but they are also transferable skills that will help delegate in other aspects of
their work.

“Most of all we want delegates to recognise the importance of investing in relationships. Conflict is much less likely to occur where there is clarity, openness
and trust.”

The event will be of interest to anyone whose role involves managing contractual relationships including commissioning and contracting teams and provider organisations.

More information about this event…