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Experience of Care Week


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Friday, 30 April 2021

Experience of Care Week

This week we celebrate Experience of Care week which is an international initiative, which runs from 26 - 30 April, to celebrate the work that is happening across health and social care to keep improving experiences of care for patients, families, carers and staff. PCC governing body member Lesley Goodburn explains more below.

Experience of Care Week

Experience of care week is an international week that celebrates the work done to improve experiences of care for patients, families and staff. Across the world people are sharing their work, networking, learning and debating the issues that relate to experience of care.

This year the week runs from the 26 April to the 30 April and NHS England's experience of care team have been running a daily lunch and learn session. Each of sessions have subjects that relate to the pandemic and the work that has been done to improve care in these challenging times. The subjects include coproduction, health inequalities, carers and the role of allied healthcare professionals and in addition there is Tweet chat each evening run by WeNurses on the subject of the day. To find out more use or search #ExpOFCare

On Friday 30 April we are joined by Jason Wolf who is CEO and president of the Beryl Institute which is an international organisation who works to network and improve experiences of care. The current focus of their work is the pandemic and you can find out more here The New Existence - The Beryl Institute - Improving the Patient Experience. Spaces are limited but you can book here Beryl Institute (england.nhs.uk)

As part of Experience of care week, we are highlighting the heads of patient experience network which is a network made up of 450+ members who mostly work in trusts but we also have membership from CCGs and primary care. The network is open to anyone who works substantially in a patient experience role. There are details below Heads of Patient Experience (HoPE) Network and how to join.

What is the HoPE Network?

The HoPE Network is a vibrant community of practice that brings together those who work in, or have an interest in, improving experiences of care. It is steered by a leadership group of 14 members, who ensure that the work of the network reflects the needs and preferences of its members. Those involved in the HoPE Network work in a collaborative way, they openly share promising practice, documents and ideas. The HoPE Network is based on reciprocity and it builds on everyone’s skills, knowledge and insight. It uses an appreciative approach to improving experiences of care.

What are the HoPE Network’s objectives?

The core objective of the HoPE Network is to improve the experience of care. Delivery of this objective rests on four aims:
• supporting the development of leadership capability and skills in patient experience for improvement
• sharing emerging practice, learning and experience
• shaping policy, nationally and locally
• working collaboratively in quality improvement in experience of care

How often does the HoPE Network meet?

The network meets every two weeks to share current updates, discuss issues and develop collaborations to move forward experiences of care. There are also quarterly meetings, which focus on an area of practice which is steered by the leadership group. The final meeting of the year is an annual ‘Patient Experience for Improvement’ conference. On a monthly basis, there are also topic-specific webinars to develop understanding and knowledge and as a member you will have access to the sharing platform where there is a discussion forum and a library of resources.

How can I find out more about the HoPE Network?

Send a message to including:

• Name
• Role Email
• Telephone number
• Name of organisation

If you are looking for a flavour of the work done by Hope Network here is a video that explains the work done through the network throughout the pandemic. There was a marked move from the process and data related activities to the more relational activities. Why is patient experience important

Any queries please contact