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Exceeding your expectations: the Blithering staff survey

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Blog headlines

  • Risk stratifying elective care patients
    10 September 2020

    This blog has been shared by MBI healthcare technologies. As services are starting to treat routine patients those on waiting lists are making enquiries as to where they are on the list, and if they are still on the list.

  • Link of the week
    4 September 2020

    This week the link we would like to share are reflections from physiotherapy students on placement at Alzheimer Scotland https://letstalkaboutdementia.wordpress.com/

  • Link of the week
    28 August 2020

    This week we would like to share a blog published on the Mind website about being a BAME health worker in the pandemic.

  • Remote clinical triage model
    20 August 2020

    This week we are sharing how a remote clinical triage model was implemented at Tollgate Medical Centre. This has been shared with us by Sarah Portway, a Nurse, and Clinical Services Manager at Tollgate Medical Centre.

  • Can the Community Pharmacy become the gateway to integrated care in the NHS?
    13 August 2020

    The NHS is a continually evolving innovative demand led public service the role of the Community Pharmacist is becoming the public face on a journey to the more responsible public engagement in the personal care of individuals and their family. There are currently over 11000 Pharmacies many are single or small chain service providers, while multiples occupy the urban shopping centres and more densely populated conurbations, the value of the rural High Street can’t be understated.

  • Crunch time for patient involvement
    7 August 2020

    There are new challenges for primary care, which could really do with patient input. Mike Etkind, chair of a PPG and founding member of his PCN’s patient group, recognises the size of the task clinical directors have managed over the last few months but identifies two particular issues where patients have a necessary and valuable contribution, that need to be addressed now – the 2020 vaccination programme and primary care from a distance- total triage, remote consultations, and the use of telemedicine.

  • Link of the week - Visionbridge
    31 July 2020

    The link we are sharing this week was submitted by Julian Jackson, Visionbridge.

  • Links of the week
    23 July 2020

    This week we are sharing two articles with you.

  • Link of the week
    21 July 2020

    The blog is from the perspective of the Company Chemist Association's Chief Executive Malcolm Harrison.

  • Link of the week
    9 July 2020

    This week we are sharing a blog from the NHS Confederation’s “NHS Reset” looking at the work of Healthwatch, the role of volunteers in supporting patients being discharged from hospital and the importance of the community.

  • Virtual education sessions on spinal cord injury from Spinal Injuries Association
    2 July 2020

    This week Karen Mikalsen from the Spinal Injuries Association shares some information on their work and events for healthcare professionals.

  • Guest blog:Karen Chumley
    25 June 2020

    Thank you to Karen Chumley for a second blog –this time on the local use of an Electronic Palliative Care Coordination system during the Covid-19 pandemic. Karen is the Clinical Director and Deputy CEO at St Helena.

  • Link of the week
    19 June 2020

    This week's link of the week is article by Yasmin Khanagha published in Nursing Times – Why we need to open the conversation about racism.

  • Guest blog: Dr Karen Chumbley
    12 June 2020

    This week we have a guest blog submitted by Dr Karen Chumbley, clinical director and deputy chief executive at St Helena (https://www.sthelena.org.uk/)

  • Social care to become lifestyle brand
    16 April 2020

    Social care is to get a new brand identity as the government seeks to reverse the perception that it is the poor relation of the NHS.

  • Blithering Covid-19 bulletin plays vital role
    2 April 2020

    To fill a gap in the market for timely and relevant Covid-19 information, Martin Plackard, director of global crisis communications at NHS Blithering introduces his latest initiative to reach out to stakeholders during the outbreak.

  • Social distancing the Longstay way
    27 March 2020

    We asked Sir Trevor Longstay, chief executive of the NHS Blithering University Hospitals Foundation Trust and commander-in-chief of the Blithering Covid-19 Taskforce to give us some practical tips on social distancing. Here he shares some of the lessons learned over four decades of leadership – not all of them relevant or epidemiologically sound

  • Nothing left to shift: fears grow over NHS paradigm supply
    12 March 2020

    The government has issued a stark warning that stocks of paradigms and other basic supplies could soon run out if NHS managers continue panic-buying.

  • Matt Hancock’s diary – a week of levelling up
    27 February 2020

    Taking personal charge of global pandemics is one of the perks of this job. I’m referring to coronavirus, of course, and I’m booked to appear on Sky News to talk about it.

  • Exceeding your expectations: the Blithering staff survey
    20 February 2020

    Staff at NHS Blithering feel listened to “at least once a year” and report that their expectations of taking part in surveys have been “met” or “exceeded” in the past 12 months.

Thursday, 20 February 2020

Exceeding your expectations: the Blithering staff survey

Staff at NHS Blithering feel listened to “at least once a year” and report that their expectations of taking part in surveys have been “met” or “exceeded” in the past 12 months.

These are among the main conclusions of the 2019 NHS Blithering staff survey, which once again clearly demonstrates how:

  • A low baseline creates highly significant potential for improvements
  • Asking a very large number of questions invariably results in positive outcomes for press releases and ministerial statements
  • Surveys make the NHS a better and more statistically valid place to work.

The response rate soared from 12% in 2018 to a phenomenal 12.3% in the most recent survey, proving that the gap is closing between those who took part and those who couldn’t be bothered or were too busy applying for jobs elsewhere.

This year for the first time the results are presented as a series of themes and impressions, which replace less reliable statistical or factual indicators. For example you can compare your organisation’s performance against the upper, lower and median scores for a clearly communicated clean-desk policy, agreeable furniture, smartly turned-out managers, effective signage and healthy vending-machine options.

Unbelievably positive findings

Nearly all staff (0.8%) believe that the NHS People Plan will dramatically improve their working lives. There was no change in the number that questioned the existence of the plan (100%) and only a handful (94%) said it would make no difference.

Most people (77%) report that care of patients is their organisation’s top priority, which means that less than a quarter believe they work in a shop, factory or fast-food outlet.

An incredibly high 48% of staff said their organisation valued their work, leaving just over one in two who are undervalued, demoralised or counting down the days to retirement.

Only 22.1% thought the survey results were exaggerated or were not statistically significant. This compares favourably to 22.05% in 2015 and represents the best result in over 500 years.

Open-door policy

NHS Blithering has already taken the following steps to ensure that next year’s survey presents the organisation in the best possible light.

  • Sir Trevor Longstay is to extend his open-door policy for senior managers to junior grades. Reported incidents of bullying and harassment fell by 97% after Sir Trevor took personal charge of investigations
  • The Your Team staff newsletter is to feature a new regular Tell Your Compassion Story feature about the things you have done that really make a difference. Martin Plackard will kick it off in the March edition with a heart-warming blog about his best moments editing staff newsletters  
  • The contract for next year’s survey has been awarded to the Rummage Institute (formerly Ipsos Rummage).

For help with interpreting the data consult the technical appendix entitled What We Really Want You to Think the Results Mean. Alternatively contact the Blithering chief people officer (Linda in HR) with queries about the methodology and for an instant forecast of your career prospects.

Outliers editor: Julian Patterson


Lawrence Moulin
Lawrence Moulin says:
Feb 20, 2020 09:57 PM

Yet another great year for all at Blithering, who would have predicted that (except for Linda in HR who won the 'most creative use of a pocket calculator award 2020)?