Most managers are members of the team they manage. This creates tension between the need to complete your own work and the need to manage the rest of the team.
This course helps managers to balance these two roles, manage their team’s workload and delegate effectively. It takes you through how to successfully communicate at different levels within your organisation as well as how to avoid or manage conflict within your team.
Alongside your own technical expertise, communication is the key skill that influences your professional success. In a world where texts, emails and tweets are often sent without a second thought, the importance of a considered and effective approach to communication has never been greater.
This e-learning course demonstrates how to choose and use appropriate communication methods to achieve your individual and organisational goals. You'll explore how communication drives successful collaborations and wins support for ideas, while improving your listening, speaking and writing skills. You'll also discover how to communicate in some of the most challenging professional situations.
Resilience is our ability to overcome life's challenges and manage change. This emotional intelligence is essential when navigating your career, which will inevitably face uncertainty and setbacks.
Planning ahead for uncertain times can ensure your career stays on track and you retain an effective balance between life and work even in the most stressful times. This e-learning course will help you build higher levels of resilience so you can better deal with difficulties and obstacles. It will also help you cope well in the face of change, therefore making you more likely to succeed and progress at work.
The media is full of stories involving serious problems that have suddenly struck particular enterprises. The cause may be external and beyond the organisation’s control (such as a natural disaster) or internal (such as a failure to comply with regulations, or issues with quality control).
Whatever the cause, you are left to wonder why top management were not aware of the possibility so that they could take evasive action – or at least be in a position to react quickly and positively when the problem arose.
Risk Management looks at the concept of risk management and how it has developed, the sort of infrastructure and processes it requires, and the impact it has on traditional control systems. It also looks at some of the problems which have made national and international news.
Change is a fact of organisational life and is something everyone has to deal with. Yet deciding what changes to make, winning support for new initiatives and delivering on expectations are still major managerial challenges. In a world where the NHS and health and care organisations face uncertain futures, how can you positively impact the future of your own organisation?
Managing change and transformation helps you to understand how to build a change-ready culture that can make smart decisions and successfully implement innovative ideas. You'll consider your personal reaction to change, evaluate your organisation's attitude to innovation and learning, identify barriers to transforming the organisation and explore approaches to overcome them.
Many people make the mistake of thinking that leadership is something that only very senior people have to consider. In fact, leadership is a skill that every professional manager needs to master.
Now updated to include information on transformational leadership and goal translation, this course will help you to develop your leadership skills and use them to provide direction for your team. The course also includes how to manage cross-functional teams and write effective mission statements.
Social media is a powerful marketing tool for organisations but it is not without risk. These risks can have a major impact on you, your career and your organisation. And they can happen whether or not you are using social media.
Managing risk in social media helps you analyse and prepare your organisation for the problems that may occur when using social media. It helps you understand how to handle internal social accounts and deal with external social media activity which your organisation may become involved in.
This course will not only help you to understand, identify and manage risks, but will also guide you in preparing to protect your organisation from damage that may be caused.
We all work in fast-paced environments, where there are tight deadlines that regularly need to be met. Do your to-do piles only ever seem to get bigger, your inbox only ever become fuller and do you seem to have an ever decreasing amount of time to complete your work in?
This e-learning course helps you develop techniques to meet deadlines by increasing your productivity in the different aspects of your role. It features an in-depth section on how to hold effective meetings, successful collaboration and delegation. It also covers how to prioritise, motivate, avoid stress and cope with colleagues' expectations.
Innovation is all about generating and implementing new ideas and breaking the mould to deliver success. This course shows you why innovation is important, how to create and select great ideas and how to realise them in your own organisation.
You will appreciate how creativity can grow from crisis, consider alternative business models and try out some practical tools for idea generation and risk management. The innovation e-learning course will teach you how to contribute effective new ideas to a range of situations within your organisation.
Professionals in all walks of life sometimes struggle to get their issues heard at the strategic level. This e-learning course has been designed for professionals who want to develop their strategic thinking skills and influence the strategic direction of their organisation
Illustrated throughout with real life activities and scenarios, this course will show you why strategy is important to all professionals, and offer tips to help you to think strategically within your organisation.
Projects facilitate change. At this time of great change in the health service, effective project management skills are essential. This course focuses on the principles of good project management and how they can be applied in every role. It traces the step by step journey of a project from inception to review. The course highlights the benefits of good project management without the confusing technical detail that so often surrounds the subject.
Health and safety
Overcoming the fear of finance
All members of a practice will have an impact on the finances of their organisation. This course can help all levels of staff to understand why finance is crucial to the success of the practice and how they can use this knowledge in their role.