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Issue with internet explorer windows closing

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November 09. 2017
Emma Gibbs


I wonder if anyone else has has experience of or can suggest a fix for the below?

We have had a report of someone working on a computer with a smart card inserted and then all of a sudden all Internet Explorer windows being closed without warning.  This can happen at any point whether the person is active or not.

I have confirmed and the person can be working on a system that is using the smart card or when they are using an alternative package.  This issue doesn't happen when their smart card is not inserted.

Any help or advice would be gratefully received?

Kind regards


November 16. 2017
Philip Owen Hindley

If you guys are useing the the more up to date NHS identity agent (2.0 or 2.1) it will close your web browser when its no longer connected to your system during a logged in session.

So if you are, i suspect that its somehow loseing connection, it could be the card reader or the card itself. 

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