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03-11-2008 Back to news index
Real involvement: working with people to improve services
New guidance available for download
This document provides statutory guidance for NHS organisations on the updated duty of involvement and advice about the new duty of reporting on consultation and best practice on embedding involvement in organisations.
The guidance aims to help people working at a range of levels in SHAs, PCTs, NHS trusts and NHS foundation trusts, from chief executives, directors, commissioners and managers to front-line staff, to:
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understand and follow the legislation that requires them to make arrangements to involve users in planning, developing and delivering health services commissioned and provided by the NHS;
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develop robust involvement practices that will stand up to scrutiny; and
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help make sure that the outcomes from sound involvement practice inform all decisions that are taken about changes to national health services and, where applicable, to report on consultations.
The guidance can be downloaded using the links below