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NHS Direct’s 60 minute appraisal – case study
Read how NHS Direct addressed the perception that the KSF was complex and time consuming, by developing a radically simplified KSF and appraisal process that could be completed in 60 minutes.
Appraisal among staff increased from 0 per cent to 90 per cent in just six months, which in turn helps to create a robust mechanism for reviewing performance and developing roles.
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