Demand management
See also, in this section:
Documents and links from all sources on improving services for patients by providing right care in the right place at the right time, and reducing unnecessary and avoidable demand for hospital based services.
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Reducing unplanned hospital admissions: What does the literature tell us?
Extensive review from Birmingham and Black Country SHA 2006. Answer is, unsurprisingly, not very clear-cut. -
Outpatient Services and Primary Care
A review of research into strategies for improving outpatient effectiveness and efficiency. A report to the NHS Service Delivery and Organisation R&D Programme from the National Primary Care Research and Development Centre and Centre for Public Policy and Management of the University of Manchester March 2006 -
Keeping People Out of Hospital The Challenge of Reducing Emergency Admissions
Dr Foster Intelligence -
Integrated Clinical Assessment and Treatment Services, e-booking and Tier 2 in Greater Manchester
Greater Manchester SHA 2005 -
Referral management centres: promising innovations or Trojan horses?
BMJ April 2006 Rapid Responses to same -
Utilisation Management
Paper from Cheshire and Merseyside SHA summarises US model and explores issues for transferring to the NHS. -
NICE
Including guidelines on congestive heart failure, falls, COPD, and dyspepsia. -
18-weeks website
with work on pathways -
NHS Institute for Innovation and Improvement
The Improvement Leaders’ Guides -
Delivering quality and value: Focus on productivity and efficiency
PCTs can compare their performance on specific aspects of care and resource utilisation through this publication and website. Through the website PCTs are compared country-wide, thus helping to identify some of the biggest opportunities for improving the appropriateness and efficiency of care. - Workforce projects and workforce planning resources
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Working in Partnership Programme (WiPP)
Identifies, develops and signposts effective ways to manage workload in general practice: